REAL LISTING PHOTOS
Individual and pre-owned collectibles use photos of the actual item so you can inspect the piece, not a generic catalogue substitute. Equivalent repeatable sealed products may use consistent product imagery.
HomeThe Graded-Right Guarantee
THE FRENLY BRICKS CONDITION PROMISE
SEE THE ITEM. KNOW THE CONDITION. BUY WITH CONFIDENCE.
Collectibles are not ordinary retail stock. Corners, surfaces, seals, inserts and display boxes matter, so we help you understand what you are buying before it leaves our Carrara store.
FRENLY BRICKS
GRADED
RIGHT REAL PHOTOS · CLEAR CONDITION · REAL SUPPORT
RIGHT REAL PHOTOS · CLEAR CONDITION · REAL SUPPORT
BEFORE AND AFTER YOU ORDER
THE PROMISE IN FOUR PARTS.
CLEAR CONDITION
When condition is stated, we describe the item as a collector would understand it. Visible wear, missing parts or important faults should not be hidden behind vague retail language.
COLLECTOR-AWARE PACKING
The box, slab and corners are part of the collectible. Orders are packed at our Carrara operation and dispatched with tracking.
A REAL PATH TO A REMEDY
If an item is faulty, damaged in transit, incorrect or significantly not as described, contact us promptly. The appropriate remedy may include repair, replacement or refund under our policy and Australian Consumer Law.
IF SOMETHING IS NOT RIGHT
SHOW US. WE WILL ASSESS IT PROPERLY.
Send your order number and clear photos as soon as possible. Where required, we cover reasonable return postage for faulty, damaged, incorrect or significantly misdescribed items. Your rights under Australian Consumer Law are not limited by this promise.
TWO DIFFERENT SITUATIONS
CONDITION PROBLEMS ARE NOT CHANGE OF MIND.
Keeping these separate makes the promise clear and prevents surprises.
FAULTY, DAMAGED, INCORRECT OR SIGNIFICANTLY MISDESCRIBED
Contact us as soon as possible with your order number and photos. We assess the appropriate repair, replacement or refund, and cover reasonable return postage where required.
YOU CHANGED YOUR MIND AFTER DELIVERY
Contact us within 30 days. The item must be unused, complete and in original condition and packaging; sealed items must remain sealed. Return shipping and any applicable restocking conditions are explained in the full policy.
COLLECTOR QUESTIONS
STRAIGHT ANSWERS.
Are the photos always of the exact item?
For individual and pre-owned listings, the listing photos show the actual item. Repeatable sealed products may use consistent product imagery where the units are equivalent.
What if the delivery box is damaged?
Photograph the parcel before opening where possible, then photograph the item and packaging. Contact us promptly with your order number so we can assess the damage.
Does this replace the returns policy?
No. This page explains our condition promise in plain language. The published refund policy contains the complete eligibility, process and timeframe details.
Do eBay Live purchases use the same process?
eBay Live purchases also follow the marketplace rules and processes shown on eBay. Your Australian Consumer Law rights remain in place.
A REAL STORE STANDS BEHIND THE ORDER
SHOP THE ITEM YOU CAN ACTUALLY INSPECT.
Browse fresh collector stock with real listing photos, tracked Australia-wide delivery and free pickup from Carrara.
SEE WHAT JUST LANDED