REAL LISTING PHOTOS
Individual and pre-owned collectibles use photos of the actual item so you can inspect the piece, not a generic catalogue substitute. Equivalent repeatable sealed products may use consistent product imagery.
HomeThe Graded-Right Guarantee
THE FRENLY BRICKS CONDITION PROMISE
SEE THE ITEM. KNOW THE CONDITION. BUY WITH CONFIDENCE.
Collectibles are not ordinary retail stock. Corners, surfaces, seals, inserts and display boxes matter, so we help you understand what you are buying before it leaves our Carrara store.
FRENLY BRICKS
GRADED
RIGHT REAL PHOTOS · CLEAR CONDITION · REAL SUPPORT
RIGHT REAL PHOTOS · CLEAR CONDITION · REAL SUPPORT
BEFORE AND AFTER YOU ORDER
THE PROMISE IN FOUR PARTS.
CLEAR CONDITION
When condition is stated, we describe the item as a collector would understand it. Visible wear, missing parts or important faults should not be hidden behind vague retail language.
COLLECTOR-AWARE PACKING
The box, slab and corners are part of the collectible. Orders are packed at our Carrara operation and dispatched with tracking.
A REAL PATH TO A REMEDY
If an item is faulty, damaged in transit, incorrect or significantly not as described, contact us promptly. The appropriate remedy may include repair, replacement or refund under our policy and Australian Consumer Law.
COLLECTOR CONDITION GUIDE
WHAT TO CHECK BEFORE YOU BUY.
Condition means different things for a boxed Pop, a trading card and a LEGO set. Use the listing title, written condition and every supplied photo together. Ask us before ordering if a detail important to you is not clear.
BOX, WINDOW, INSERT AND FIGURE
Inspect the front window, corners, edges, side panels, rear panel and top and bottom flaps. Stickers should be visible in the listing photos where supplied. Boxed Funko is not described as used merely because it has been previously owned.
- Boxed: the figure is supplied in its display box with the interior plastic mould unless the listing says otherwise.
- Out of box: the figure is supplied without its retail display box.
- Missing mould: the box may be present but the shaped interior plastic insert is absent.
- Visible wear: creases, tears, crushed corners, window marks or sticker damage should be judged from the exact-item photos and description.
RAW IS NOT THE SAME AS GRADED
A raw card has not been encapsulated and assigned a professional grade. A graded card is sealed in a third-party holder with a visible label and grade. We never treat a raw card as professionally graded.
- Raw card: inspect the front, back, corners, edges and surface using the supplied photos.
- Graded card: check the grading company, grade and certification details visible on the slab label.
- Autograph: a signature and its authentication are separate from a condition grade; rely only on the certification actually shown or stated.
- Condition language: descriptions are not a promise of a future third-party grade.
SEALED, OPENED AND COMPLETE
For sealed sets, inspect the box faces, corners and factory seals. For opened or pre-owned sets, the listing should state what is known about pieces, minifigures, instructions and packaging.
- Sealed: factory seals should be intact unless clearly disclosed.
- Opened or built: do not assume completeness beyond what the listing confirms.
- Minifigures: check that the pictured head, torso, legs, accessories and any cape or hairpiece match what you expect.
- Box condition: shelf wear can matter even when the contents remain sealed.
CHOOSE PROTECTION FOR THE ITEM
We pack for tracked delivery, but long-term display protection is a separate choice. Compatible standard-size boxed Funko can be paired with a protector before checkout; unusually sized boxes need a correctly sized solution.
- Pop protectors: reduce everyday scuffs and shelf wear but do not make a box crush-proof.
- Cards: use sleeves, rigid holders or graded-card sleeves that fit the actual format.
- Storage: avoid direct sunlight, moisture and excessive heat.
- Unsure? contact the Carrara team before ordering and we will confirm what fits.
IF SOMETHING IS NOT RIGHT
SHOW US. WE WILL ASSESS IT PROPERLY.
Send your order number and clear photos as soon as possible. Where required, we cover reasonable return postage for faulty, damaged, incorrect or significantly misdescribed items. Your rights under Australian Consumer Law are not limited by this promise.
TWO DIFFERENT SITUATIONS
CONDITION PROBLEMS ARE NOT CHANGE OF MIND.
Keeping these separate makes the promise clear and prevents surprises.
FAULTY, DAMAGED, INCORRECT OR SIGNIFICANTLY MISDESCRIBED
Contact us as soon as possible with your order number and photos. We assess the appropriate repair, replacement or refund, and cover reasonable return postage where required.
YOU CHANGED YOUR MIND AFTER DELIVERY
Contact us within 30 days. The item must be unused, complete and in original condition and packaging; sealed items must remain sealed. Return shipping and any applicable restocking conditions are explained in the full policy.
COLLECTOR QUESTIONS
STRAIGHT ANSWERS.
Are the photos always of the exact item?
For individual and pre-owned listings, the listing photos show the actual item. Repeatable sealed products may use consistent product imagery where the units are equivalent.
Does “raw” mean a trading card is ungraded?
Yes. A raw card has not been encapsulated and assigned a professional grade. Inspect the supplied front and back photos and do not assume a future grading result.
When would a Funko be described as used?
Boxed Funko is not treated as used simply because it was previously owned. Out-of-box figures or figures missing the interior plastic mould may be described as used when that accurately reflects the exact item.
Will a standard Pop protector fit every Funko box?
No. Standard protectors suit compatible standard-size boxes. Oversized, multipack and unusually shaped boxes require the correct size, so ask us if compatibility is not shown.
What if the delivery box is damaged?
Photograph the parcel before opening where possible, then photograph the item and packaging. Contact us promptly with your order number so we can assess the damage.
Does this replace the returns policy?
No. This page explains our condition promise in plain language. The published refund policy contains the complete eligibility, process and timeframe details.
Do eBay Live purchases use the same process?
eBay Live purchases also follow the marketplace rules and processes shown on eBay. Your Australian Consumer Law rights remain in place.
A REAL STORE STANDS BEHIND THE ORDER
SHOP THE ITEM YOU CAN ACTUALLY INSPECT.
Browse fresh collector stock with real listing photos, tracked Australia-wide delivery and free pickup from Carrara.
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