Store policy · always current
Returns & refunds
Clear return steps and your current policy, kept in sync with our Shopify store settings.
Returns and refunds
Last updated: 19 August 2026
We want you to be confident buying from Frenly Bricks. This policy works alongside your rights under the Australian Consumer Law.
Change-of-mind returns
Contact us within 30 days of delivery. The item must be unused, complete and in its original condition and packaging. Sealed products must remain sealed.
For approved Australian change-of-mind returns, return shipping is paid by the customer. A restocking fee of up to 20% may apply when an item, packaging or included contents are not returned in original, complete and resaleable condition, or where extra handling is required. We will confirm any applicable fee before the return is completed. Opened, used or incomplete items, or items with damaged packaging, may not qualify.
Faulty, damaged or incorrect items
If an item is faulty, damaged in transit, incorrect or significantly not as described, contact us as soon as possible with your order number and photos where relevant. We will provide an appropriate remedy, which may include repair, replacement or refund. We will cover reasonable return postage where required.
This policy does not limit any rights under the Australian Consumer Law.
eBay Live purchases
Items won through eBay Live follow the marketplace's cancellation and return rules. Those rules do not limit any rights under the Australian Consumer Law.
How to request a return
Email frenlybricks.store@gmail.com with your order number, the item and the reason for the return. Please wait for return instructions before sending anything.
Refund timing
Approved refunds are sent to the original payment method after the return is received and inspected. Please allow 5 to 10 business days for your bank or payment provider to process the refund.
Contact
Email: frenlybricks.store@gmail.com
Phone: 0405 981 349
Store: Cnr Manchester Rd & Gooding Dr, Carrara QLD 4211
