REFUNDS

Refunds Policy

Last Updated: 11/05/2023

Thank you for shopping with FRENLY BRICKS. We appreciate your business and want to make sure your shopping experience is as enjoyable and transparent as possible. Please take a moment to review our Refunds Policy.

1. Refund Eligibility

  • We offer refunds on eligible products within 14 days from the date of purchase.
  • To be eligible for a refund, the item must be in its original condition, unused, and in the same packaging.

2. Refund Process

  • To request a refund, please contact our Customer Support team at frenlybricks.com@gmail.com.
  • In your request, include your order number, a description of the item you want to return, and the reason for the return.
  • We will review your request and provide instructions on where to send the item.

3. Restocking Fee

  • A restocking fee of up to 20% may be applied to some returns.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs, except in cases where we made an error in the order.

5. Refund Timeline

  • Once we receive your returned item, we will inspect it and notify you regarding the status of your refund.
  • If your return is approved, we will initiate a refund to your original payment method.
  • The time it takes for the refund to appear in your account may vary depending on your payment provider.

6. Contact Us

If you have any questions or concerns about our Refunds Policy, please contact our Customer Support team at frenlybricks.com@gmail.com or 0405981349.

By shopping with us, you agree to and acknowledge this Refunds Policy. This policy is subject to change, and any updates will be posted on our website.

FRENLY BRICKS
Cnr Manchester Rd &, Gooding Dr, Carrara QLD 4211
frenlybricks@gmail.com
0405981349